I just canceled my yearly family subscription and moved to Bitwarden which to be fair is less polished in some aspects and more in others. Support refunded me my yearly fee 3 months into the year which was nice, but my feedback for them was that the only way I would ever consider them again would be if they fired EVERYONE in management, got acquired by a company whose reputation I trust and completely rebuilt their product. Which is to say I will never be a customer again or recommend them to anyone ever again.