Thanks for sharing. I was about to ask what happened to Rackspace. I distantly remember 2012ish or early to be when Rackspace was quite famous and I thought they were just an amazing company for some reason.
They were great around those years. I launched a SaaS product on Rackspace’s cloud in 2013.
The support was top-notch. I could call a phone number and within minutes be on with the engineer who could actually fix an issue.
That changed around 2016 and support went downhill. Then the cloud product started to fall. When we engaged Rackspace, they suggested we migrate to AWS. So, we did.
Rackspace is a dinosaur and their main problems have really come from failure to adapt to the changing times - but for them it has been a hard pivot. Back in the early 00s rackspace was know for excellent service and support which you paid a premium for this. They began to get under cut first by the unmanaged server space where you could get a 99 server for their 500+ / month. When the price is so different it is hard to pivot because execs are looking only at the bottom line. Then vps -> cloud came further undercutting them and the cloud services that are mostly self serve took off. Now they are still left with fanatical support as their tag line , higher cost , but no longer investing in this fanatical support. This becomes just a business case of you can’t have your cake and eat it too.
