Yeah I’m definitely not saying that it’s a good business to be supporting boutique bots for small communities, but there’s a very long tail of communities with a few thousand people that have some custom needs. Supporting them almost definitely does not scale at all.
But that’s the problem though - everybody uses a slightly different set of features, so the more you add the more people you get.
Absolutely! It’s helpful for us to keep the long tail of usecases in mind tho as we prioritize, so we can capture aspects of those. We’ll ofcourse never be able to replace a full custom bot. However, bots coded for specific uses come with its own set of challenges (eg. managing a backend server, logging, relying on someone else to update basic things etc.) which we hope to mitigate.
But that’s the problem though - everybody uses a slightly different set of features, so the more you add the more people you get.