According to the same article, the guy never went back. Good for him, and I hope he stands firmly by his principle.
"
But Cunningham, who believes the company only acted “because the story got so much attention,” says he hasn’t used his account since its reactivation. He believes the company sees its customers as “data points” rather than individuals. “If somebody is showing in their policies that they really don’t care about the individual, I think it’s just a really dangerous thing,” he said.
“He was removed by mistake,” the Airbnb spokesman told MarketWatch when asked about Cunningham’s case. “We reinstated his account and apologized to him for the inconvenience.”
"
A heartfelt apology with some conciliatory gesture would be the absolute minimum after such injust horror story. But no. All rbnb did judging from this, is damage control of the viral story, and they even failed at that.
" But Cunningham, who believes the company only acted “because the story got so much attention,” says he hasn’t used his account since its reactivation. He believes the company sees its customers as “data points” rather than individuals. “If somebody is showing in their policies that they really don’t care about the individual, I think it’s just a really dangerous thing,” he said.
“He was removed by mistake,” the Airbnb spokesman told MarketWatch when asked about Cunningham’s case. “We reinstated his account and apologized to him for the inconvenience.” "
A heartfelt apology with some conciliatory gesture would be the absolute minimum after such injust horror story. But no. All rbnb did judging from this, is damage control of the viral story, and they even failed at that.