Similar: A growing chunk of my support calls have the audio SO LOW that I have to turn on speakerphone and shove the thing halfway down my ear canal to decipher what they're saying. Asking the agent to speak up gets a response like I'm the first person all day to complain about this.
I guess "due to COVID", companies "just can't control" the quality of the microphone their support staff are using. Surely this has nothing to do with the side effects: it's impossible to make a usable recording of the call (to hold them accountable), I'm frustrated with the experience (and less likely to consume their support resources in the future), and maybe I'll even give up now (saving them money on a product exchange, credit, or whatever I'm calling about).
See also: long holds with noisy corpaganda instead of music, keeping you on the phone while we "fill some things in", "oops the system is loading", and so on.
Its not like these are unsolvable problems. But, money. And regulatory capture.
I guess "due to COVID", companies "just can't control" the quality of the microphone their support staff are using. Surely this has nothing to do with the side effects: it's impossible to make a usable recording of the call (to hold them accountable), I'm frustrated with the experience (and less likely to consume their support resources in the future), and maybe I'll even give up now (saving them money on a product exchange, credit, or whatever I'm calling about).
See also: long holds with noisy corpaganda instead of music, keeping you on the phone while we "fill some things in", "oops the system is loading", and so on.
Its not like these are unsolvable problems. But, money. And regulatory capture.