That’s a good suggestion - it worth noting it comes with a cost (eg X% of your cloud bill) but you get much better interaction with the support and service team.
AWS sometimes even connects small players with service team PMs and managers. It was really great but probably only for greenfield services
> it worth noting it comes with a cost (eg X% of your cloud bill) but you get much better interaction with the support and service team.
An account manager doesn't cost you anything - neither would a CE (or SE). There would likely be a minimum spend required, or if you're below that a commit, but there's no %age of annual spend charged for having an AM. In reality, and AM will save you money, as you can negotiate with them, whereas you can't with a website.
AWS sometimes even connects small players with service team PMs and managers. It was really great but probably only for greenfield services