> I hear this repeated so many times at my workplace, and it's so totally and completely uninformed.
> Customers who have invested millions of dollars into making their stack multi-region, multi-cloud, or multi-datacenter...
It sounds like the idea may be bad for your workplace, but that doesn't make it uninformed here. For the average B2C or business-to-small-business application, the customer doesn't even know what a region or datacenter is, all they know is that "the internet" isn't working and your service went down with it. These customers also don't have an SLA with guaranteed uptimes. The only thing they agreed to were the Terms and Conditions that explicitly say "no warranty, express or implied".
If you're selling to large enterprises, yeah, "AWS went down" won't cut it. But in most other cases it will.
> Customers who have invested millions of dollars into making their stack multi-region, multi-cloud, or multi-datacenter...
It sounds like the idea may be bad for your workplace, but that doesn't make it uninformed here. For the average B2C or business-to-small-business application, the customer doesn't even know what a region or datacenter is, all they know is that "the internet" isn't working and your service went down with it. These customers also don't have an SLA with guaranteed uptimes. The only thing they agreed to were the Terms and Conditions that explicitly say "no warranty, express or implied".
If you're selling to large enterprises, yeah, "AWS went down" won't cut it. But in most other cases it will.