Honestly it sounds like you use call or email support as a last resort, which is how I use it too. I poke around on my own, look through the documentation, check out the website, etc.
Many, many, many people do not do that. Ask any retail business what the #1 and #2 calls are and the answer is always #1: "Are you open right now?" and #2: "What are your hours?". I suspect a big chunk of Stripe's email requests are similarly trivial - "where can I see my $whatever report", "can I take amex?", "how much will I pay for a $.95 transaction", etc. that a competent support person can answer in their sleep. Now if we're getting into complicated technical issues, I'm sure those should be taking more time.
I share your disdain for those "just say what your issue is", although the trick to that is usually to say "cancel" and get immediately transferred to someone who will be expected to keep your business.
Many, many, many people do not do that. Ask any retail business what the #1 and #2 calls are and the answer is always #1: "Are you open right now?" and #2: "What are your hours?". I suspect a big chunk of Stripe's email requests are similarly trivial - "where can I see my $whatever report", "can I take amex?", "how much will I pay for a $.95 transaction", etc. that a competent support person can answer in their sleep. Now if we're getting into complicated technical issues, I'm sure those should be taking more time.
I share your disdain for those "just say what your issue is", although the trick to that is usually to say "cancel" and get immediately transferred to someone who will be expected to keep your business.