This started with Google, but we had years and years of stories just like this about PayPal too. We need regulation to prevent companies from throwing all user-account-related decisions to a neural network, and then not providing a way to dispute its output. YouTube and the copyright cartel is another good example. It's ridiculous to have to say this, but this is what you get when you no longer have a democracy (or representative republic) and, instead, have a full-fledged corporatocracy/oligarchy enabled by the Citizens United decision. Companies must be forced to staff up to handle the issues that their technology causes. Twitter and its moderation/banning/cancelation-of-accounts comes to mind as well. You can tell me that they have 10's of thousands of people working in this area, but it's clearly not enough. I'm sorry, but FAANG companies all LOVE to brag about how much money they make for their owners. They should be forced to spend some more of it on making sure they address flagrant mistakes in their automation systems.

Aaaaalllllllll of that aside, MOST of the time, with these kinds of stories, there's usually more to it than is being said.