I've dealt with Stripe support and it's been... fine? Good even? I can only assume that if they've gone radio silent there's a reason. I'm not convinced Stripe is acting in bad faith, as shitty as this is. (Unlike, say, PayPal, who is notorious for shit like this).
At least one instance I'm aware of has to do with anti-money laundering regulations, where it can be disallowed to communicate regarding a pending investigation, but obviously I can't speak to if that's happening here.
> I can only assume that if they've gone radio silent there's a reason
This is the fundamental mistake made when dealing with these corporations. They do not deserve the benefit of the doubt, but beyond that, any customer service system that has a heavy bot presence and outright removes inconvenient (for them) points of contact should be assumed negligent and suspect by default.
I'd be very interested to know what your issue was that they helped with. I'm 0 for 3 (potentially 1 is fixed now, 1 fixed itself, and the last I gave up on). Unless your issue is trivial you will be thrown in limbo and go days/weeks without a reply.
At least one instance I'm aware of has to do with anti-money laundering regulations, where it can be disallowed to communicate regarding a pending investigation, but obviously I can't speak to if that's happening here.