This "rant" is in general, and not related to OPs case
I would strongly recommend to not rely on stripe, their service level has become a joke. I get it, they have a nice API, their system is technically nice in many ways, and they are (or atleast were ~5 years ago) way easier to deal with for developers than the "old" players on the market.
but they are kinda like google, their support is pretty much non existent when things arent on the "happy path", they will GLADLY ignore any inquiry for months if they feel like it, I know this for bitter personal experience.
Yeah, their fees might be slightly lower than the older players, but the old ones you could call if it comes to it, and they will NOT be doing the same shenanigans on a whim, as it appears Stripe do.
until it doesnt work. Yeah, they may well be fast in the support of what essentially is a sales support.
Talking to insurance companies is also extremely pleasant, almost giving a vibe of talking to yes-men and shoeshine boys... until its time to make a claim :)
I feel confident most strip customers never have issues, but when you do, you are screwed. They simply do not care at all, they even feel perfectly justified simply not responding for months
Authorize.net is the old one that Stripe always seems to be compared against. And in that race... Stripe has already crossed the finish line before Authorize.net has taken its first step.
i do not want to name specific names, but in my neighborhood theres a couple of big online payment processors that until somewhat "recently" were the ones that 99.9% of online shops used. I imagine it be roughly similar in other places, though perhaps more the bigger the country
I would strongly recommend to not rely on stripe, their service level has become a joke. I get it, they have a nice API, their system is technically nice in many ways, and they are (or atleast were ~5 years ago) way easier to deal with for developers than the "old" players on the market.
but they are kinda like google, their support is pretty much non existent when things arent on the "happy path", they will GLADLY ignore any inquiry for months if they feel like it, I know this for bitter personal experience.
Yeah, their fees might be slightly lower than the older players, but the old ones you could call if it comes to it, and they will NOT be doing the same shenanigans on a whim, as it appears Stripe do.