Agree that it's an abstraction that OP doesn't know the definition of, but there's also a tendency for people to
* over-abstract (where you could replace the abstraction name with a slightly more verbose but clearer definition)
* over-generalize (it's a meeting about handling returns in multiple physical locations but they keep talking about "channels" instead of physical locations)
* propagate abstractions without actually understanding the underlying concrete implementation (they know omni-channel means having multiple ways to return, but not exactly which ones)
But yeah as the consumer of abstractions you have to dig into the definition and understand the context in which it's applied in order to understand what's going on
* over-abstract (where you could replace the abstraction name with a slightly more verbose but clearer definition)
* over-generalize (it's a meeting about handling returns in multiple physical locations but they keep talking about "channels" instead of physical locations)
* propagate abstractions without actually understanding the underlying concrete implementation (they know omni-channel means having multiple ways to return, but not exactly which ones)
But yeah as the consumer of abstractions you have to dig into the definition and understand the context in which it's applied in order to understand what's going on