It was only after people got used to Microsoft products, for which the company categorically refused to refund anybody, that they would not consider needing to turn things off and on as a reason to send them back for a refund.
Probably the FTC should have stepped up and ordered Microsoft to issue refunds. But they didn't, and here we are.
You are not wrong. Bill Gates is the hero of his own story, but the villain in millions of others. I mean this as a joke (or do I?) but the service Larry Ellison provides by the barrel and Steve Balmer provides by the glass is keeping Bill Gates from being the biggest bastard currently living (I gather that the Carnegies or Rockefellars were not great people half the time either). As a certain defrocked comedian used to say, they're old and they're trying to buy their way into heaven.
Probably the FTC should have stepped up and ordered Microsoft to issue refunds. But they didn't, and here we are.