I used to like Decathlon but their quality has gotten worse and worse. The bike I bought there 3 years ago or so must be the single lowest quality product I've ever owned. Of course when it's new you don't notice at first until things start breaking. It wasn't the same model as yours so I hope you have better luck but I'll definitely NEVER ever buy a bicycle at Decathlon again. Utter garbage.
Most stuff I bought at Decathlon was of reasonable (above-expectations given the pricing) quality. But now I'll need to find another place to shop, as they (with a number of other French companies) are expanding in Russia, instead of shutting down: https://www.theretailbulletin.com/sports-and-leisure/decathl...
You may have gotten a bad item. I bought an MTB from them 4 years ago, transformed it to electric (which it's not designed for), rode 10,000km+ on it, on many different roads, in all kinds of weather, and the thing is still as good as new. It's really indestructible. I also bought bikes for my kids, and had friends buy bikes from them, etc. Never had any problem.
