You’re absolutely right, I do need to spend more time with users and really listen to them. It’s just my ego doesn’t want to be hurt so it feels safer just looking at the event log lol
Agreed. The best example for this is Hallway usability testing: give the app/website to someone random walking the hallway and watch them try to navigate the interface and analyze what they easily do and what they can't understand.
When we develop products we (all the team) tend to get used to knowing where is each functionality and how to use them, but someone unfamiliar might just not find what we "simply" find.
