I also found it confusing. I was wondering if it was this person's preferred pronoun but their Twitter [0] lists "she" as of "January 2022" and all the testimonials use "she" too [1].
"They" is almost exclusively singular in those circumstances, regardless of its etymology. Similar to how "you" derives from the old English second person plural pronoun, but is in virtually all variants of modern English acceptable for the second person singular.