Honestly I've had plenty of real world support people who were just as bad, if not worse, than the AI bots. Recently had an experience with paid Microsoft support (for work) so bad that we just stopped even talking to them. It didn't used to be this way, it used to be that if we had a data corruption issue with SQL we'd talk to an engineer who worked on SQL server at Microsoft, now we talk to some third party company's imitation of an engineer who is vaguely aware that SQL exists.
And this is why chat bots are very attractive to the executives who view support technicians as humans who exist simply apologize to a customer and follow a script.
