True. As a broker of sorts, it is essential that AirBnB withhold details of the two parties. But the company need not hide that they do so. The certainly would not be ashamed if news broke out that they do so.
The transparency I speak about is slightly different. AirBnB where (I think) caught out when news broke of a landlord's home was vandalized. The company was heavily criticized for an arguably insufficiently transparent initial response.
Eventually, AirBnB were transparent in the sense that they acknowledged mistakes and acknowledged inherent risks to landlords. They used that transparency to improve the offering and promote the product accordingly. Kudos to Chesky and team!
At the risk of repeating myself, I see a parallel with Heroku's status dashboard. In a sense they are saying: "We won't mislead you. Hosting with us carries risk of downtime. Here is a dashboard so you see how well (or bad) we are doing." That too is an example of transparency leading to an improved service offering.
Heroku seem to have done it proactively. AirBnB did so reactively. Better late, of course, than never.
The transparency I speak about is slightly different. AirBnB where (I think) caught out when news broke of a landlord's home was vandalized. The company was heavily criticized for an arguably insufficiently transparent initial response.
Eventually, AirBnB were transparent in the sense that they acknowledged mistakes and acknowledged inherent risks to landlords. They used that transparency to improve the offering and promote the product accordingly. Kudos to Chesky and team!
At the risk of repeating myself, I see a parallel with Heroku's status dashboard. In a sense they are saying: "We won't mislead you. Hosting with us carries risk of downtime. Here is a dashboard so you see how well (or bad) we are doing." That too is an example of transparency leading to an improved service offering.
Heroku seem to have done it proactively. AirBnB did so reactively. Better late, of course, than never.