> our policy is if the customer reported the issue before our internal monitorin... | Hacker News

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Aperocky on Dec 11, 2021 | parent | context | favorite | on: Summary of the AWS Service Event in the Northern V...

> our policy is if the customer reported the issue before our internal monitoring caught it

They've discovered it right away, the Service Health Dashboard was not updated. source: link.

CoffeeOnWrite on Dec 11, 2021 [–]

They don’t say explicitly right away do they? I skimmed twice.

But yes you’re right, there’s no reason to question their monitoring or alerting specifically.

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