In fact, you made me wonder: how the hell do you determine that one city is better than another for "customer service hiring"? I don't imagine there's indexes for these sorts of things.
Or education programmes for customer service people, at all. Or a single "best profile", even?
Maybe it's simple experience and observation? Do those still count anymore? Does everything have to be written up in BusinessWeek before it becomes assertable?
Or education programmes for customer service people, at all. Or a single "best profile", even?