The Free File program may as well not exist. The fact that it was mostly delegated to companies whose success depends on its failure, means that its lack of adoption should surprise no one.

70% are eligible but only 2.4% use it: https://amp.freep.com/amp/4679338002

Here’s just one example of Intuit kneecapping its Free File offering: https://www.propublica.org/article/turbotax-deliberately-hid...