This was my experience too. I worked for a while in tech support for my university and while from time to time we'd get frustrated calls from professors that couldn't upload their grades or where frustrated by how things looked different, it was super satisfying finding ways to help solve their problems.

It was kind of an unique situation because I was also a developer of the system that I was giving support for thus I really had inside knowledge and when things "looked different" I could tell them way they looked different and how it could benefit them in the new way they looked. I don't remember a single case in which after explaining the way people actually preferred the "old look".

I see that time as a highlight in my professional experience (should emphasize on my resume now that I think about it!)