Here's an unfortunate lesson learned from a company that was in the untenable po...

AdmiralAsshat on Sept 20, 2021 | parent | context | favorite | on: As a solo developer, I decided to offer phone supp...

Here's an unfortunate lesson learned from a company that was in the untenable position of providing phone/tech support for debt collection software: the only way to get the people calling in to be less hostile was to include a clause in the contract that stipulated their license could be revoked if they repeatedly abused the support engineers.