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reidjs
on Sept 20, 2021
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As a solo developer, I decided to offer phone supp...
I've never seen a company try this, but I wonder if an SMS/text support number could work. This would help with the 'flakiness', i.e., you don't have to respond immediately and you can help multiple people at once. No more waiting on hold at least.
IncRnd
on Sept 20, 2021
[–]
Many companies will have a similar structure but a different implementation, using a website-widget where the customer asks for a call-back.
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