THIS. Don't paper over the issues with shadow IT. Make them painfully obvious to the point where IT has to do something or answer to it. Otherwise it will not change.
I've given teams the option to turn off their pagers when this sort of thing happens with the justification that they can't fix it anyway. And then documented the crap out of why they can't fix it so when someone asks I can point to existing policy. It's very effective if done right.
I've given teams the option to turn off their pagers when this sort of thing happens with the justification that they can't fix it anyway. And then documented the crap out of why they can't fix it so when someone asks I can point to existing policy. It's very effective if done right.