Their warranty is utterly ridiculous. Even the EU mandates 2+years for all consumer electronics.
I'm not expecting Next Business On Site warranty from a new company (though that would be nice...), but an option for at least 3 years is the very minimum for me.
We'll certainly be complying with EU warranty requirements before we start selling there.
For longer warranties in general, that is something we would like to do. We're giving ourselves some time in market in order to price it appropriately, but since our product is easy to repair, we believe our costs for supporting warranties will be lower than it would be for less repairable products.
> We're giving ourselves some time in market in order to price it appropriately, but since our product is easy to repair, we believe our costs for supporting warranties will be lower than it would be for less repairable products.
Absolutely. In particular, I wouldn't expect an "at-home service" warranty this early in the life of your company, for such an easily repaired laptop. Rather, I'd expect a warranty in which you cross-ship a replacement part, provide instructions to replace it, and say "just put the old part back in the box we shipped you the replacement in and drop it in your outgoing mail".
1) 3 buttons at the top of the mousepad, ideally contoured to be comfortable and easily differentiated.
2) A 3+ year warranty, rather than just 1 year.
The screen and the high-end internals are really grabbing me.