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My first interviewer for a Service Desk job:

Interviewer was super nervous, visibly shaking! I poured myself, and him, a glass of water and took a sip. He took a sip, and visibly calmed down.

The answer to every "Do you know XYZ?" IT product was a meek "No". But I still got the job.

Their reasoning? You can teach a nice person technical things with proven interest. It is hard to teach a technically knowledgeable person to be nice.




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