Often the particular choices made for "visual appeal" actively detract from correct function. Designers notoriously insist on sans-serif typefaces, despite their objectively lower legibility. Most phone browsers and messagers make it impossible to select a face where lower-case L and upper-case i can be distinguished, thus: "lIIlllIlII". (Maybe they even differ slightly in your view, but which is which?)
It amounts to contempt for users.
Stewart Brand reported that Architectural Digest readers almost unanimously rejected a suggestion that their annual awards incorporate a measure of users' satisfaction with the building. Contempt for victims of designer malpractice is not just common, it is built into institutions.
Often the particular choices made for "visual appeal" actively detract from correct function. Designers notoriously insist on sans-serif typefaces, despite their objectively lower legibility. Most phone browsers and messagers make it impossible to select a face where lower-case L and upper-case i can be distinguished, thus: "lIIlllIlII". (Maybe they even differ slightly in your view, but which is which?)
It amounts to contempt for users.
Stewart Brand reported that Architectural Digest readers almost unanimously rejected a suggestion that their annual awards incorporate a measure of users' satisfaction with the building. Contempt for victims of designer malpractice is not just common, it is built into institutions.