Players of PSO2 (an MMO game) will tell you that SEGA is notoriously improbable to get a hold of, and they don't respond much beyond automated messaging to issues re: bans.
A couple friends were banned erroneously via an automated purge of around 10k+ players. Their customer service was stone silent.
Randomly with no communication, one of their accounts was back online after a couple months.
It's worth mentioning that these were premium members, paying around $15 a month, with 1000s of hours spent playing. No apologies. No refund for their time banned.
I don't have a good feeling of their methodologies and business practices. It's a part of the reason why I stopped playing.
Recently had the same experience with Activision, turned out I was shadowbanned because my name contained the word "Erotica". No phone support, email or chat, I ended up finding a solution in a single thread on Battlenet forums.
Battle.net allows names that are banned by Activision, and when logging into COD it was automatically imported, banning my account.
Add Oculus to the list of terrible support. It took ~100 days to resolve an issue with them disabling my account. It is pretty hard to talk to a human without having to wait a week.
Never buy any hardware directly from them. If you have any issues with an order it's a nightmare. Still out ~$435 as well.
A couple friends were banned erroneously via an automated purge of around 10k+ players. Their customer service was stone silent.
Randomly with no communication, one of their accounts was back online after a couple months.
It's worth mentioning that these were premium members, paying around $15 a month, with 1000s of hours spent playing. No apologies. No refund for their time banned.
I don't have a good feeling of their methodologies and business practices. It's a part of the reason why I stopped playing.