I love DigitalOcean and would prefer to build my new project on their platform. Unfortunately, the one and only thing that is keeping me from doing so is their support. It's great, don't get me wrong. Whenever I've contacted them I've gotten helpful responses.
However, for this particular project I feel like it is important to be able to get a human on a phone when I need support. If they offered that, I'd move away from AWS in a heartbeat.
but... have you ever gotten anyone useful and able to do anything for you on AWS exorbitantly priced support?
in almost a decade, i havent. actually gotten more done tech related by calling the billing support, then i have through calling paid technical support.
That said all my experiences with DO support were much worse.
However, for this particular project I feel like it is important to be able to get a human on a phone when I need support. If they offered that, I'd move away from AWS in a heartbeat.