We've had pushy account reps trying to upsell from both vendors (and not knowing that we already talked to another rep). We've also had reps get actual engineers on the calls early who advised us fairly on which of their products to avoid and how to exploit various savings options or soon to be released features. We are a consultancy and so these reps were sometimes interacting with us as a direct customer/potential customer and sometimes via our clients (both larger existing customers of AWS/GCP and totally noob unknown startups)
I'm my experience, there is no pattern other than some CS reps are good and some are aren't. Getting credits in both cases has always been a PITA at the start and than easy when the right person to make the call was reached.
We've had pushy account reps trying to upsell from both vendors (and not knowing that we already talked to another rep). We've also had reps get actual engineers on the calls early who advised us fairly on which of their products to avoid and how to exploit various savings options or soon to be released features. We are a consultancy and so these reps were sometimes interacting with us as a direct customer/potential customer and sometimes via our clients (both larger existing customers of AWS/GCP and totally noob unknown startups)
I'm my experience, there is no pattern other than some CS reps are good and some are aren't. Getting credits in both cases has always been a PITA at the start and than easy when the right person to make the call was reached.