As a 2013 Model S owner and now a 2018 and 2021 Model 3 owner (Tesla only family), I agree 100%. I assumed there were a few reasons for the Model S service I received:
1. Small scale
2. Desire to keep early adopters happy
3. 2x the cost of the Model 3
However, my Model 3 service has been really poor.
In my new 2021 the charge port bolt was loose and wouldn't charge. Known issue that took several days and many phone calls to get fixed while traveling. Eventually a service manager got involved and the fix took 5 minutes.
Then they installed Homelink and forgot to plug the front sensors back in. Full self-driving was unavailable for 3 weeks until they returned to plug in the sensors.
Also ordered snow tires from Tesla and the TPMS sensors don't work in my car (2021 uses BLE sensors). They're ordering new sensors and I will need to take my wheels to a tire store to have them installed.
It's been less than 2 months since I took delivery.
Love the car, love the company, an enthusiastic shareholder, but service needs to be fixed.
Of course if they made a Tesla with fewer issues and better service, I'd buy it. My 2018 Model 3 has had almost no issues. No other car company is making anything close so I'll put up with the service for now.
I considered a Ford plug-in hybrid and read on the internet how people had fires start because of a flaw with the charging cord, which was probably due to an extremely small cost-cutting choice.
1. Small scale
2. Desire to keep early adopters happy
3. 2x the cost of the Model 3
However, my Model 3 service has been really poor.
In my new 2021 the charge port bolt was loose and wouldn't charge. Known issue that took several days and many phone calls to get fixed while traveling. Eventually a service manager got involved and the fix took 5 minutes.
Then they installed Homelink and forgot to plug the front sensors back in. Full self-driving was unavailable for 3 weeks until they returned to plug in the sensors.
Also ordered snow tires from Tesla and the TPMS sensors don't work in my car (2021 uses BLE sensors). They're ordering new sensors and I will need to take my wheels to a tire store to have them installed.
It's been less than 2 months since I took delivery.
Love the car, love the company, an enthusiastic shareholder, but service needs to be fixed.