> Users message me to appreciate some small look & feel improvements, they leave feedback and I fix things for them, I get excited about a new feature and it brings value to their work.
This is great. But if you thrive on this kind of positive feedback, I'm curious to know, if you ever get the occasional bit of angry/negative feedback (e.g. from a user who is really pissed off about a feature change that broke their unique workflow), does it demotivate you? If not, how do you avoid it getting you down? Or is it just so rare that it's not a problem?
I do get churn, and have users unhappy about things, but it's just as valuable feedback, if not more, than the positive ones.
The only demotivating thing would be silence. In the Show HN post, quite a number of people said it wasn't what they were looking for or it was lacking xyz. But that's a whole lot better than languishing in 3 upvotes and no comments at all.
This is great. But if you thrive on this kind of positive feedback, I'm curious to know, if you ever get the occasional bit of angry/negative feedback (e.g. from a user who is really pissed off about a feature change that broke their unique workflow), does it demotivate you? If not, how do you avoid it getting you down? Or is it just so rare that it's not a problem?