My long-time account has been locked down since November - their automated identity verification tool random stopped working for me, and I haven't been able to get any meaningful support. I've opened multiple tickets but had no meaningful response from support. Completely unacceptable for a platform that's handling my money. So this type of recurring outage doesn't surprise me at all.
I've seen others have success complaining on the Coinbase subreddit [1]. It's run by Coinbase staff and they seem to respond better there than the ticketing system.
Thanks for the suggestion. I sent a direct message to coinbasesupport from that subreddit three weeks ago and never received a response - public shaming must really be the only way to get traction. Which again is completely unacceptable!
> If posting for assistance please provide your case number in your post. Moderators will only respond to PMs that have been requested in a post, and unsolicited DMs to individual moderators and chat requests will not receive a response.
Maybe if you try to create a normal post, you can get help faster.
This is beside the point, but unless you're using your fiat onramp provider to actively trade you should strongly consider being personally responsible for the custody of your crypto assets.
