I'm not very familiar with delivery apps or how they work, but they were allowed to do this before? How would that ordering process work? Would someone make an order and then the courier call it in and then pick it up?
Yep! They just call it in and someone picks it up. I think even if its a loss, its a form of intimidation. "See, we're the gatekeeper to your customers now, so you better sign with us so we get 20-30% of your revenue. Also we'll list your menu in our app with $1 added per item that we pocket on top of that and charge the customer a service fee on top of that."
