Yeah, like I said, restaurants should absolutely have easy and fast recourse against predatory platforms.
The heuristic, "but will restaurant owners ask to be delisted because of this?" should be a powerful force for keeping overly aggressive product managers in check.
I worry that the bill misses the point that these platforms can also be a free or low-cost source of new business. As a small business owner myself (albeit e-commerce), free new customers doesn't sound so bad. (Obviously, for many established businesses, it's just cannibalization of their existing base - but that's not true for all businesses).
It’s true that these platforms can also be free or low cost sources of new business. GrubHub et al can still mail/call/etc. them an offer to become a partner, with stickers and a “congratulations we’d love to do business with your business”.
If it’s costs more for the restaurant to do business with GrubHub then now they have the law on their side to decline to do business with GrubHub on account of it being too expensive.
>The heuristic, "but will restaurant owners ask to be delisted because of this?" should be a powerful force for keeping overly aggressive product managers in check.
You can just build a second or third site and relist the restaurant thereby avoiding the opt out law. Finally you can build an aggregator that allows customers to search all of your sites at once. The room for loopholes is too big.
The heuristic, "but will restaurant owners ask to be delisted because of this?" should be a powerful force for keeping overly aggressive product managers in check.
I worry that the bill misses the point that these platforms can also be a free or low-cost source of new business. As a small business owner myself (albeit e-commerce), free new customers doesn't sound so bad. (Obviously, for many established businesses, it's just cannibalization of their existing base - but that's not true for all businesses).