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>having 2% of users responsible for 50% of support requests

If you're referring to [1], you might be interested in reading [2] as well.

[1] https://twitter.com/bgolus/status/1080213166116597760

[2] https://twitter.com/bgolus/status/1080544133238800384




I am aware of those tweets, although my remark was based on experience among game developer friends all the way back to the Loki days.




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