One - the person on the other end works for a different company and they can answer a few common questions, but everything else is "call this 800 number." Cell phone companies do this.
Two - the person immediately says "give me your phone number and lets talk on the phone" (car dealers are terrible for this).
I guess there is a third type - companies using a laughably terrible bot. I encountered this with Sony after I bought a game online and it wouldn't start. I eventually called in and they instantly refunded my money because I think it was a common problem.
There is a fourth type. The MVNO I have my phone plan (and friends/family) with actually utilizes their live chat for support, and usually I get a very knowledgeable person in 30ish seconds. It's great. Red Pocket Mobile is the name.
One - the person on the other end works for a different company and they can answer a few common questions, but everything else is "call this 800 number." Cell phone companies do this.
Two - the person immediately says "give me your phone number and lets talk on the phone" (car dealers are terrible for this).
I guess there is a third type - companies using a laughably terrible bot. I encountered this with Sony after I bought a game online and it wouldn't start. I eventually called in and they instantly refunded my money because I think it was a common problem.