I worked for a company that switched to Google Business a few years ago. The one thing I'll say about the experience is that administering the back end totally sucks.
The UI in a lot of places makes no sense. For instance, there are settings for when you set up an email list that are labeled so obtusely that you're not really sure of what you're selecting.
Another thing that totally bit us once was when dealing with document ownership in Google Docs -- a lady in marketing had created a bunch of documents, then later left the company. After scouring the back end for about an hour (literally), I concluded that there was NO WAY for the admin user to reassign the owner of the document to a different person. I ended up having to log in as that person (luckily we kept people's accounts active for 6-12 months after they left) and switching the owner that way. Totally absurd. (If I'm wrong about that, please do tell.)
As far as customer service goes, it's definitely a minus. They don't make it easy to tell you who to call or email when you do have a problem, and once you get there, the time before your problem is resolved can vary wildly (from hours to days). That really sucks when you have a salesman breathing down your neck because he can't use his email.
The UI in a lot of places makes no sense. For instance, there are settings for when you set up an email list that are labeled so obtusely that you're not really sure of what you're selecting.
Another thing that totally bit us once was when dealing with document ownership in Google Docs -- a lady in marketing had created a bunch of documents, then later left the company. After scouring the back end for about an hour (literally), I concluded that there was NO WAY for the admin user to reassign the owner of the document to a different person. I ended up having to log in as that person (luckily we kept people's accounts active for 6-12 months after they left) and switching the owner that way. Totally absurd. (If I'm wrong about that, please do tell.)
As far as customer service goes, it's definitely a minus. They don't make it easy to tell you who to call or email when you do have a problem, and once you get there, the time before your problem is resolved can vary wildly (from hours to days). That really sucks when you have a salesman breathing down your neck because he can't use his email.