The most important processes require physical presence. The ones that are digitalized aren't a good solution either, as these people might not speak Spanish very well, or they don't have the required digital literacy to access & go through a government website (which is a problem for locals as well). The solution right now is to offer personalized support from volunteer organizations on an individual basis.

COVID has affected quite a lot. Most of the processes have stopped as the government shut down the in-person offices, and now they are slowly reopening... and the situation was already crowded before the pandemic. On the positive side, extradition orders have been temporarily paused.