I ran in to some hassles just last week with some online proxy voting site for some shares I hold. I couldn't see the document they were asking me to vote on because this well known proxy vote site "securely" hosts the content using Flash. Of all the ridiculous things to use. I'd be willing to bet the document was a PDF underneath it. My only option was to request a paper copy of the document so that I could make the right decision which is an utterly absurd waste of ink and paper.
Good to know, but I fled CapOne a year ago because they stopped supporting OFA and broke Moneydance transaction downloading. And, I hate what their website has become since the acquisition of Ing. Ing was great, I wish they never sold to CapOne.
[1] https://www.cardbenefits.citi.com/Products/Virtual-Account-N...