Wow does this ring true to me. I'm working at wal-mart for gas money while going to college. I had a customer call and complain and I had to go talk to management. Such a scary ordeal since I need this job. I have nothing to fall back on, with no gas money, no degree. My fate is in their hands and that is the most sickening feeling I've ever had. But this is temporary. When I'm done with college, wal-mart customers are going to get a piece of my mind since I won't be worrying about getting fired.

The guy is right, when you have everything to lose at the slightest mistake, you don't take chances.