I don't really want to go through the laundry list of issues I have because none are critical, just the software is very rough around the edges on Linux. It just feels less than flushed out, and I've had a million little problems and bugs that I've reported and never heard anything back (as a paying user!).

> on Linux

I think I found your problem. While Linux is big here on HN, all Linux users probably represent .001% of their paying customers.

In other words, it makes no business sense for them to do anything to retain you.