I know GSuite is on a whole tier lower standard of support, but man do we have horror stories there. Here's a fun one:
One of our engineers needed to send out a couple hundred individual emails to other people inside our company. So, being an engineer he automated it, wrote a little script to send the emails via SMTP. I guess some system within Gmail flagged it as suspicious behavior and froze our account. Oh hey, now no one in the company can send or receive email. Great. IT tries to contact support. They told him to send an email from our account to open a ticket. We can't send emails. Took several hours of phone tag to eventually reach a human who wasn't on a helpdesk flow chart. His response? Google can't/won't do anything just wait for the automated systems to eventually release the freeze in the next few days.
So yeah, no company emails for the next day or so. Google thought that was a perfectly OK way to run an enterprise software service.
haha - this matches exactly my experience from above and a few other times! Glad I'm not the only one they crapped on despite being a paying customer. I'm playing with GCP but haven't had anyone actually deploy to it that I work with - let's be safe goes a long way to keep folks making decisions off google I've found.
One of our engineers needed to send out a couple hundred individual emails to other people inside our company. So, being an engineer he automated it, wrote a little script to send the emails via SMTP. I guess some system within Gmail flagged it as suspicious behavior and froze our account. Oh hey, now no one in the company can send or receive email. Great. IT tries to contact support. They told him to send an email from our account to open a ticket. We can't send emails. Took several hours of phone tag to eventually reach a human who wasn't on a helpdesk flow chart. His response? Google can't/won't do anything just wait for the automated systems to eventually release the freeze in the next few days.
So yeah, no company emails for the next day or so. Google thought that was a perfectly OK way to run an enterprise software service.