There's something about a computer's file system that makes it a difficult thing for people to learn from scratch. I suspect it's something to do with how folders can be nested inside other folders to an almost infinite degree, and how nothing in the real world really behaves that way.
I tried explaining folders to my uncle once. He said "I don't need to understand all that mumbo jumbo, just tell me the steps!" What he wanted me to do was write down the folders he needed to double-click, and the order he needed to double-click them in, depending on whether he wanted to get to photos, music, or whatever. To him, that was easier than taking the time to learn what was actually happening in front of him.
I tried explaining folders to my uncle once. He said "I don't need to understand all that mumbo jumbo, just tell me the steps!" What he wanted me to do was write down the folders he needed to double-click, and the order he needed to double-click them in, depending on whether he wanted to get to photos, music, or whatever. To him, that was easier than taking the time to learn what was actually happening in front of him.