I blame Apple for people not knowing about paths. An acquaintance always used windows and then switched to Mac. She usually had her stuff neatly organized, but a year later, there was zero organization any more, she was just using the finder. If search is good enough, you don't need organization. Folders and files are hierarchical categorization, you don't need that if you can access everything by search.
For security purposes and everything it's probably better to abstract away the idea of files and wall off apps like on mobile, and usability wise this is probably making tech more accessible to users to have super efficient search. They might not know how to use a file manager, but they still know how to use their computer
Yeah, it's absolutely fine for casual consumers, but similarly to cars, you're going to be really lost if something on one of those multiple layers of abstractions malfunctions.
People will have to accept paying for computer repairs like they do for car repairs. Moving everything into the cloud won't help; Google will be weird and generally has no support, so you'll need somebody to figure out why those docs aren't visible in drive.
