> What is the 'technical impact' of a defect, and how can you divorce it from the user impact?
TFA provides a concrete definition and also the method to classify bugs based on severity.
Severity does not divorce a bug from "the user impact". There is, however, also the problem of low-severity bugs or even tasks having low user impact but high business impact.
But that's a contradiction. Unless the users aren't important (and the business is another entity, e.g, a CxO that has clout and demand a fix for a thing that users don't care about).
TFA provides a concrete definition and also the method to classify bugs based on severity.
Severity does not divorce a bug from "the user impact". There is, however, also the problem of low-severity bugs or even tasks having low user impact but high business impact.