Assuming 200 working days a year and that 1 CSR can handle 10 cases a day, that means 1000 people can handle the case load. Given Facebook has ~43k employees right now, and assuming they actually have nobody to handle these cases, they would need to hire 2% more employees.
I’m not sure if that meets the definition of “a few extra people,” but FB could easily do it if they wanted to. 1000 people being paid $60k apiece plus $60k worth of additional carrying costs (benefits, etc.), that amounts to $120M in additional expenses. Naively subtracting that number from their 2018 net income of $6.88B leaves $6.76B (actually more due to the additional expenses being tax deductible).
So, basically, we see that FB cares less about user support than making an additional 1.7% profit. Yeah, they don’t give a shit.
Assuming 200 working days a year and that 1 CSR can handle 10 cases a day, that means 1000 people can handle the case load. Given Facebook has ~43k employees right now, and assuming they actually have nobody to handle these cases, they would need to hire 2% more employees.
I’m not sure if that meets the definition of “a few extra people,” but FB could easily do it if they wanted to. 1000 people being paid $60k apiece plus $60k worth of additional carrying costs (benefits, etc.), that amounts to $120M in additional expenses. Naively subtracting that number from their 2018 net income of $6.88B leaves $6.76B (actually more due to the additional expenses being tax deductible).
So, basically, we see that FB cares less about user support than making an additional 1.7% profit. Yeah, they don’t give a shit.