Perhaps it is time to charge for advanced support like AWS. If you want priority support for Facebook where stupid questions are entertained and your hand is held, 99 dollars a year. Considering the value of social media these days, it is not too much to ask, especially if you are an enterprise customer. For everyday customers with non-critical problems that can be solved by Namecheap-style support teams in Eastern Europe, 5 dollars a month.
I don't want support for 99 dollars a year. I'd be happy with $1 a minute or whatever. It's fine to discourage 99% of the support calls normal companies get. Just have something for extreme situations.
Instead of a recurring support plan just charge up-front per ticket, something like 50$ or so. The fee is refunded if the issue is on Facebook's fault.
This would solve the issue of monkeys wasting support's time while offering a way to get support for those who know what they're doing and are happy to put their dollars on the line.
> The fee is refunded if the issue is on Facebook's fault.
Does this model actually work? I'm sure there are some reputable companies that could make it work, but I'm not sure I know anyone who would trust Facebook to get this right.
