I’m reminded of the old comic where it shows that Facebook’s users are the product. The advertisers are the only customers. Why should they care to deal with one billionth of their product if it is accidentally marked bad?
This is something people always repeat, but it's nonsense. Facebook (and similar companies) is a middleman between users and advertisers. Neither party is uniquely a "customer" versus the other, and advertisers have basically the same problem of being a very small part of the business and therefore unimportant and without leverage.
